Frequently Asked Questions
Things are not always what they appear from the outside...
How long is Hollywood Behind-the-Scenes?
75 minutes long. Private (group) tours can be longer or shorter depending on the needs of the group.
Is the walking difficult?
Our tours are a normal walking pace. We tell people that if you can walk the length of a shopping mall you can easily walk our tours.
Where does the bus go?
We get this question all the time! Hollywood Behind-the-Scenes is a walking tour. We do, however, offer several Value Programs that bus tours with some of our partners. See our Value Packages menu for some ideas on tours that are conducted by bus.
Can you pick us up from the hotel?
You can purchase a hotel pickup separately for Hollywood Behind-the-Scenes. You will be given this option when you purchase the tour on our website. Our Hollywood Movie Star Experience includes a pick up from your hotel. Call or e-mail us if you would like more information on group sales or the Hollywood Movie Star Experience.
Are credit cards accepted?
Yes, we accept Visa, MasterCard, AMEX and Discover Card.
When are the tours offered?
Hollywood Behind-the-Scenes is offered at 10am, noon, 2pm and 4pm daily except Christmas Day, Thanksgiving Day and the day of the Academy Awards (usually a Sunday).
How much are the tours?
Hollywood Behind-the-Scenes retails at $24.95 for adults, $18 students & seniors (with ID), $15 children (9 to 15), children under 9 are free with an accompanying adult. We offer wholesale rates to groups of 15 or more, and to tour operators.
Do you offer discounts?
We offer discounts through AAA, AARP members, KCRW Fringe Benefits Program, Cruise LA, and LA Inc. the Convention & Visitors Bureau. Please also inquire about discounts for LA residents.
Do I need to make a reservation?
Hollywood Behind-the-Scenes does not require a reservation, however we strongly advise it especially during the busy season.
Are tickets refundable?
? No. All sales are final except in the case we cancel a tour for severe weather.
Are your tours handicapped accessible?
Generally yes. However we are at the effect of the city, its sidewalks, weather and terrain. Some buildings we go into are older and require some maneuvering to get through their ADA access routes. One should note that the pace of our tours cannot be slowed as we are bound to time constraints. If you or a member of your group has a handicap it would be best to speak with a member of the Red Line Tours staff before you decide to take the tour.
Are multilingual translations available for your tours?
Hollywood Behind-the-Scenes is offered in English only at this time. Through the use of our "Live-Audio" system we can offer group tours of 20 or more in other languages with your interpreter. From time to time we do have guides on staff who can offer group tours for 20 or more persons in foreign languages. Call us for more information.
What if it rains?
Tours are conducted rain or shine, however we will offer a rain check for another date in case of heavy rain.
Where do I park?
Parking is at your own discretion at Hollywood & Highland Shopping Center and at nearby parking lots. Rates vary greatly depending on the location. Parking at Hollywood & Highland is available for as little as $2 for 4 hours.
